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Frequently
Frequently
asked.
Where to start, using the devices, shipping, returns, and payments — the answers we write most often. If yours isn't here, write to us and we'll add it.
Start simple: keep our microdart pimple patches on hand for early breakouts, add the salicylic acid drying lotion to spot-treat active blemishes, and follow with the hyaluronic acid hydrating essence so skin stays balanced. Once that's a habit, the green enzyme detox mask makes a great weekly reset. The Routine Builder walks you through the full sequence step by step.
Yes — our high-frequency wands, LED photon therapy wands, facial steamers, and RF & massage devices are designed for at-home use and ship with full instructions. Start with shorter sessions, follow the guide for your device, and avoid broken or actively inflamed skin. If you're pregnant or have a medical condition, check with your doctor before using any electrical skincare device.
Standard shipping via USPS or a carrier service is free on all U.S. orders — no minimum purchase required. Most orders arrive within 3–5 business days depending on your location.
Orders are prepared and packed Monday through Friday, excluding holidays. Please allow 1–2 business days for processing before your order ships. Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
Yes — both opened and unopened products are eligible for return. You may request a refund within 30 days of receiving your order if you are dissatisfied with the product or if it does not function as described.
Contact the customer support team at (970) 993-1622 or support@clearskinfolk.com within 30 days of receiving your order. You'll need to provide your order number, the reason for the refund request, and any relevant details. Refund requests are reviewed within 3–5 business days, and if approved, the refund is processed to your original payment method within 5–7 business days.
No. You will only be billed one time. Your credit card will show a charge by clearskinfolk.
Yes. Payments are processed using secure 256-bit SSL encryption. We will not share, trade, or sell credit card information or personal information to any third-party providers.
Yes, We ships to PO Boxes, APO, and FPO addresses. Just make sure your information is entered correctly at checkout to prevent any delays.
If your order arrives damaged or doesn't arrive within the expected timeframe, contact us as soon as possible. We will assist you in filing a claim with the carrier and work toward a resolution. Note that the company is not responsible for shipments lost or delayed due to an incorrect or incomplete address provided at checkout.